Privacy Policy

Last updated: [DATE — OWNER TO CONFIRM]

Who we are

[REGISTERED COMPANY NAME] Ltd (trading as DARKGRID), registered in England and Wales, company number [COMPANY NUMBER], registered office [REGISTERED ADDRESS].

OWNER: confirm legal entity name, company number and registered office.

What we collect

When you submit our contact form we collect: your name, email address, and the details of your enquiry, plus optionally your company name, phone number, and the service you're interested in.

When you subscribe to our newsletter we collect your email address, which we use solely to send you the updates you signed up for. You can unsubscribe at any time using the link in any email or by contacting us.

Why we collect it (lawful basis)

We use this information to respond to your enquiry, arrange a site survey, and prepare a proposal. Our lawful basis is legitimate interest in responding to a business enquiry you initiated, and taking steps prior to entering into a contract.

Where it goes

Form submissions are delivered to our customer relationship management system and our monitored business inbox. We do not sell or share your details with third parties for marketing.

OWNER: name the CRM/processors used (e.g. Twenty CRM, hosting provider) and confirm any sub-processors.

How long we keep it

[RETENTION PERIOD — e.g. "Enquiry records are kept for X months/years, after which they are deleted unless you become a customer."]

OWNER: set the retention period.

Your rights

You can ask for a copy of the personal data we hold about you.
You can ask us to correct or delete it.
You can object to or restrict our processing of it.
You can complain to the Information Commissioner's Office (ico.org.uk).

Contact

For anything related to your data, contact us at hello@darkgrid.co.uk or [PHONE — P0-1].

OWNER: confirm ICO registration status and add the registration number if applicable.

Cookies & analytics

This site does not currently use advertising cookies. [UPDATE THIS SECTION when analytics is installed under P2-1 — name the tool and what it records.]